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Frequently Asked Questions
Please contact us if you cannot find an answer to your question.
General FAQs
In the past 3 years, we have settled hundreds of roofing claims across Australia. We have worked with ALL major insurance companies that operate in Australia. Insurance companies have thousands of agents on their staff. It may be that a specific agent hasn't heard of us.
No. Any third party claims advocates that work with insurance companies must operate under an Australian Financial Service (AFS) License. These are heavily scrutinised by the government and are not easily obtained. As we can only undertake works that the insurer approves there is no out of pocket expense for you.
Insurance companies are often inundated with claims and it is highly likely that your claim will just be added to the ever-mounting pile. With TPM Claims, we ensure that your claim is processed efficiently and is regularly followed-up, delivering the maximum settlement that you are entitled to.Remember....TPM Claims only wins if YOU WIN FIRST!
Take our Eligibility Quiz to find out!
We don't charge for our services! Once settled, if you transition to our preferred builder, you pay us absolutely nothing!Only if you decide not to use our preferred builder, you pay us an agreement cancelation fee of 15%.
The excess amount depends on your policy. The good news? TPM Claims will cover your excess*!
*TPM Claims will cover your excess up to $500. On a discretionary basis, we may agree to cover more depending on your policy!
Metal RoofsDecromastic Tile Roofs (tin-tile)Asbestos Roofs
On average, it takes 3-5 days to replace a roof on a standard residential property, once works commence.
Just like with the insurer's builders, our builders offer the same warranties!
Colorbond Steel
Once your claim has been settled and your works begin with our preferred builders, they will pay us a referral fee.
No problem! Once TPM Claims has delivered on reaching the settlement that you're entitled to, you may choose to keep the settlement funds to procure a builder of your own. If you opt to keep your settlement funds, you will be liable to pay TPM Claims a cancelation fee.
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